Wallet FAQs and Troubleshooting

This page contains frequently asked questions and troubleshooting related to the wallet.

Frequently asked questions

What is a seed phrase?

When you create a wallet address, you also create a seed phrase. With one significant exception, a seed phrase is similar to a banking pin in that it gives you access to your wallet and your token allocation. Unlike a pin, if you lose your seed phrase, you can never access your wallet or your token allocation ever again.

Warning: Losing a seed phrase is final and destructive. Blockstack does not keep a copy of your seed. Blockstack cannot give you a new seed, get your access to your wallet, or return your tokens if you lose your seed phrase.

Keep your seed phrase secret. Just as with a banking pin, anyone that knows or steals your seed phrase can access your allocation.

You should write your seed phrase down and store the paper you write on in at least two secure locations. A safe or lock box is a good location. You can also store it online in an encrypted password manager such as 1Password. You should never simply store a seed phrase in Apple Cloud or Dropbox.

How do I keep my tokens secure?

The safety of your Stacks tokens is extremely important to us. To help ensure that you complete the process of receiving your tokens correctly and securely, please read the following guidelines:

  • Website Safety: When inputting data on a website or verifying the presence of data on a website it is essential that you confirm that the URL is correct and that your browser is using HTTPS.

  • Email Safety: Blockstack will never ask for your personal identifying information over e-mail, or call you directly. When we ask verifying questions, we will only do so when you call us to confirm your identity. We will never ask you for money or your Seed Phrase (private key).

If you have large token holdings, make sure you take advantage of custodial services. A wallet does not provide the security of a custodial service.

When will the new Stacks Wallet be available?

The Stacks Wallet is available for download at wallet.blockstack.org.

What is a public Stacks Wallet address?

During the initial grant process, investors submitted a public Stacks Wallet address to Blockstack. This is a string of letters and numbers starting with an ‘SP’ or SM’, for example SP017AUV5YRM7HT3TSQXJF7FCCYXETAB276BQ6XY is a wallet address.

If you purchased Stacks tokens through CoinList, you can find your address at CoinList. If you submitted your Stacks address directly to Blockstack, you can either use the Restore from Seed Phrase feature on the Stacks Wallet or contact us at hello@stackstoken.com for help.

Can I use another software wallet with Stacks?

Currently, the only software wallet that supports Stacks is the Blockstack Wallet software.

Can I use the older, version 1 Blockstack Wallet?

Version 1 of the Blockstack Wallet software was a read-only wallet. To view Stacks balances, send or receive Stacks you need to use the latest, version 3 wallet. You can use the seed phrase you created with the old wallet with the new version.

Can I send Bitcoin to my Stacks wallet?

No, you cannot send Bitcoin to a Stacks address. You can only add Bitcoin as fuel to the wallet. Please follow the instructions for adding "gas".

How do I check my STX balance

Blockchain transactions take time. Once Stacks are sent to you, you see a PENDING transaction which means the transaction is still being recorded by the blockchain. Your balance will not change until the transaction is recorded. It may be minutes or hours before the transaction is recorded in the blockchain.

When the transaction is complete, you can see a receipt for the transaction in your Stacks Wallet. The PENDING marker goes away once the funds are recorded on the blockchain. Then, at this point, the balance in your Stacks Wallet software should reflect the completed transaction.

How do I get help with my wallet from a person?

For questions or help regarding the Stacks token, you can contact us at hello@stackstoken.com.

Change from a software-only wallet to a hardware wallet

To change from a software-only wallet to a hardware wallet, do the following:

  1. Purchase and set up your hardware wallet according to the manufacturer’s instructions.
  2. Reset the Blockstack Software wallet according to the instructions.
  3. Choose the hardware wallet option to setup the Blockstack Software wallet.
  4. Use the Receive button to display the Stacks address.
  5. Login into your Coinlist account.
  6. Change your Stacks wallet address.

View or change your Stacks wallet address on Coinlist

If you purchased Stacks via Coinlist during in the token sale, your Stacks address is located at this URL:

https://sale.stackstoken.com/stacks-token-sale/YOUR_COINLIST_USERNAME/wallet_address 

For example, if your Coinlist user name is Eleven, the URL you would use is:

https://sale.stackstoken.com/stacks-token-sale/Eleven/wallet_address 

To view or change your Stacks address on Coinlist, do the following:

  1. Log into your Coinlist account.
  2. Enter a URL in this format:

      https://sale.stackstoken.com/stacks-token-sale/YOUR_COINLIST_USERNAME/wallet_address 
    
  3. Change your address if necessary.

I tried to login to CoinList with my AngelList account. Now, I can’t sign in. How do I access my account?

If you previously set up your CoinList account by logging in with your AngelList credentials and you are having issues signing into your account, you must create a separate password for Coinlist. To do this:

  1. Go to stackstoken.net.
  2. Select Forgot your Password?.
  3. Enter the email associated with your AngelList account.
  4. Select Send recovery email.
  5. Locate the recovery email in your email software.
  6. Use the instructions in the recovery email to create a unique password for your CoinList account.

Going forward, you can access your CoinList account by logging in with your email and new password.